Question 1

What happens after the 3-day free trial?

Accepted Answer

Pick any plan and keep going. If you don't, your routers and customer-facing portal stay live, but admin features pause until you reactivate. Nothing is auto-charged — we ask before billing.

Question 2

Which MikroTik routers are supported?

Accepted Answer

Anything running RouterOS v6.45+ with API access enabled. We've tested across the RB750, RB951, hAP, and CCR series.

Question 3

What are the M-Pesa transaction fees?

Accepted Answer

Safaricom Daraja charges its standard transaction rate, billed directly to you by Safaricom. VunaFlow takes no cut of customer payments — your monthly subscription is the only thing you pay us.

Question 4

Is customer payment data secure?

Accepted Answer

All Daraja API credentials are encrypted at rest. Customer phone numbers are stored only as long as needed to issue receipts and reconcile sessions. We never sell or share data with third parties.

Question 5

Can I import existing voucher batches?

Accepted Answer

Yes. The Vouchers page supports CSV bulk-import for existing codes, and you can generate new print-ready batches from inside the dashboard.

Question 6

Do you offer setup help?

Accepted Answer

Every plan includes guided onboarding documentation. Growth and Scale plans also include free router-config calls so we can walk you through your first hotspot setup live.

Question 7

Can I cancel anytime?

Accepted Answer

Yes — cancel from the Billing page in one click. No long-term contracts, no early-termination fees.

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